Privacy Policy
OUR COMMITMENT TO PROTECT YOUR PRIVACY
Your privacy is important to us. This Privacy Policy (this “Policy”) explains the personal data that WE FORM PAY INC. (“WFOpay”) processes, how WFOpay processes it, and for what purposes. This Policy is aligned with both EU and Canadian privacy laws, such as the General Data Protection Regulation (GDPR) and the Personal Information Protection and Electronic Documents Act (PIPEDA). It should be read together with the Terms of Use for WFOpay
products and services. Where there is a conflict, this Policy will prevail. This Policy applies to all customers and visitors of www.wfopay.com.
By accessing or using any of our Services, you signify your consent to the practices described in this Privacy Policy. If you do not agree with the policies and practices contained in this Privacy Policy, your choice is to not use this Site or the Services in connection with this Site.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device,
including information about your web browser, IP address, time zone, and some of the cookies
installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”
We collect Device Information using the following technologies:
- Cookies: Data files placed on your device that often include an anonymous unique identifier. For more information about cookies and how to disable cookies, visit allaboutcookies.org.
- Log files: Track actions occurring on the Site and collect data including IP address and date/time stamps.
Additionally, when you open an account, we collect certain information from you, including your name, residential address, date of birth, and profession, as required by applicable law. This is referred to as “Account Opening Information.”
When making a transaction through the Site, we may collect additional information, including beneficiary name, address, purpose (including credit card numbers), email address, and phone number. This information is referred to as “Transfer Information.”
When we refer to “Personal Information” in this Privacy Policy, we include both Account Opening Information and Transfer Information, collectively referred to as “Client Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Client Information we collect generally to open accounts for clients and remit funds as ordered through the Site (including processing your Transfer Information and providing you with transaction confirmations). Additionally, we use this information to:
- Communicate with you;
- Provide requested services;
- Manage your account with WFOpay;
- Respond to questions, comments, or сoncerns regarding WFOpay;
- Screen our transactions for potential risk or fraud; and
- When in line with preferences you have shared, provide information or advertising related to our products or services.
We use Device Information to screen for potential risk and fraud (particularly via IP address) and to improve and optimize our Site, e.g., by generating analytics about browsing and interactions on the Site, and assessing marketing and advertising effectiveness.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use it as described above. For example, banks may require information related to a transaction linked to you. Additionally, we share information to comply with applicable laws, respond to subpoenas or other lawful requests,
or otherwise protect our rights. All transaction data is reported to relevant authorities as required by our licensing conditions.
SHARING INFORMATION OUTSIDE CANADA
We may use cloud storage to store personal information, and our servers or IT providers may be located outside Canada. We may disclose personal information to third-party suppliers and service providers overseas if necessary to provide requested services.
THIRD-PARTY BILLING
We work with agents, service providers, affiliates, or other third-party providers that may collect data for purposes of analysis and improvement of the Site or Services. These third parties may use both temporary and permanent cookies. We are not responsible for third-party use of your information. Please refer to third-party privacy policies directly.
Our Site or Services may contain links to third-party websites. We are not responsible for third-party collection or use of your personal information. We encourage you to review the privacy policies of any third-party websites you visit.
YOUR RIGHTS
If you are a European resident, you have the right to access, correct, update, or delete personal information we hold about you. If you would like to exercise this right, please contact us using the contact information below. We note that your information will be transferred outside Europe, including to Canada.
European Economic Area or Swiss residents may also have additional rights, such as the right to lodge complaints with data protection authorities regarding our information handling practices. Contact details for data protection authorities are available online.
DATA RETENTION
We maintain Order Information for our records unless and until deletion is requested.
MINORS
The Site is not intended for individuals under the age of 18.
CHANGES
We may update this privacy Policy from time to time to reflect, for example, changes to our
practices or for other operational, legal, or regulatory reasons. By continuing to use our Site or
engage with our services, you accept the updated Privacy Policy.
CONTACT US
For further information about our privacy practices, questions, or complaints, please contact us by email or postal mail at:
Email: info@wfopay.com
Address: 753 Kettles Street, Pincher Creek, Alberta, TOK1W0, Canada
